What distinguishes us
Our strategy is to let the Excellence becoming the essence of the organization through a business model structured and refined over the years through national and international collaborations.
The experiments carried out, the lessons learned by "doing", in large, medium and small companies, as well as the practices conducted at various levels and different sectors have enabled us to develop a winning and flexible approach capable to add value and satisfaction for our Customers.
We can answer to the “Voice of the customer” not only with professionalism and competitiveness but with a number of precious values that distinguish us.
Provide to our customers a know-how acquired at international level, based on technical and management models globally recognized.
Growth & Development
Accompany the Customer along the development path for an its own identity in the management of change and continuous improvement.
Customization of services in order to offer our customers the "maximum added value" at the lowest cost.
Clear and concrete goals to be achieved and measurable results.
Discover, involve and use talents, the most precious resource of those who have a natural ability in "doing better".
Offer to our customers "human capital" highly qualified and professional, and not models already pre-defined.
Establish a full collaboration relationship, based on trust and total involvement of our customers.
The game is not played between winning and losing, but both "winners" achieving the shared goals.
The execution perspective
Our tactical model is normally divided into the following typical phases:
1. Analysis of our partner needs
During this phase our professionals analyze and investigate the customer needs in order to determine in a shared way the Voice of the Customer.
2. Structuring and planning the tactical phase
based on what has emerged during the assessment phase, the intervention is determined and structured together with the Customer. The objectives and targets of the activity are defined from the start and shared in order to ensure the effectiveness of actions taken.
3. Activities execution & Implementation
intervention takes different forms depending on how flexible and designed together with our partners. Whatever the approach adopted, Excenter aims to transfer the "know-how" within the company in order to make the action independent and sustainable over time.
4. Results stabilization and verification of the goals achieved
This phase has two key objectives: to ensure that all objectives have been achieved (if compared with what planned and agreed) and then implement all actions necessary to ensure the "stabilization" and the consolidation of the results over time.
The activities we propose represent the path of the processes towards excellence. The cycle of improvement is developed through four phases: streamlining, stabilization, automation and innovation. Our organization is able to lead and support our customers through the different stages of this process, through intercompany sessions, workshops, projects, training, OJT, project management and other specific events.