"Process Excellence"

Our approach

What distinguishes us

Our strategy is to let the Excellence becoming the essence of the organization through a business model structured and refined over the years through national and international collaborations.
The experiments carried out, the lessons learned by "doing", in large, medium and small companies, as well as the practices conducted at various levels and different sectors have enabled us to develop a winning and flexible approach capable to add value and satisfaction for our Customers.
We can answer to the “Voice of the customer” not only with professionalism and competitiveness but with a number of precious values that distinguish us.

  • Internationality

    Provide to our customers a know-how acquired at international level, based on technical and management models globally recognized.

  • Growth & Development

    Accompany the Customer along the development path for an its own identity in the management of change and continuous improvement.

  • Flexibility

    Customization of services in order to offer our customers the "maximum added value" at the lowest cost.

  • Success

    Clear and concrete goals to be achieved and measurable results.

  • “Hidden" Resources

    Discover, involve and use talents, the most precious resource of those who have a natural ability in "doing better".

  • Talent

    Offer to our customers "human capital" highly qualified and professional, and not models already pre-defined.

  • Partnership

    Establish a full collaboration relationship, based on trust and total involvement of our customers.

  • "Win-Win”

    The game is not played between winning and losing, but both "winners" achieving the shared goals.

The execution perspective

Our tactical model is normally divided into the following typical phases:

  • 1. Analysis of our partner needs

    During this phase our professionals analyze and investigate the customer needs in order to determine in a shared way the Voice of the Customer.

  • 2. Structuring and planning the tactical phase

    based on what has emerged during the assessment phase, the intervention is determined and structured together with the Customer. The objectives and targets of the activity are defined from the start and shared in order to ensure the effectiveness of actions taken.

  • 3. Activities execution & Implementation

    intervention takes different forms depending on how flexible and designed together with our partners. Whatever the approach adopted, Excenter aims to transfer the "know-how" within the company in order to make the action independent and sustainable over time.

  • 4. Results stabilization and verification of the goals achieved

    This phase has two key objectives: to ensure that all objectives have been achieved (if compared with what planned and agreed) and then implement all actions necessary to ensure the "stabilization" and the consolidation of the results over time.

Process evolution

The activities we propose represent the path of the processes towards excellence. The cycle of improvement is developed through four phases: streamlining, stabilization, automation and innovation. Our organization is able to lead and support our customers through the different stages of this process, through intercompany sessions, workshops, projects, training, OJT, project management and other specific events.


Improvement phases

The understanding of the current state is the starting point for "knowing" the process. Is achieved through the mapping of flows and a careful process snapshot as "it is", taking awareness of strengths and weaknesses. This step is vital to determine the needs to be addressed and the objectives to be achieved through the improvement phase.
The simplification of the process is the first step of improvement and aims to make a simple and streamlined process, through the identification and elimination of all that is superfluous and therefore "waste" (non-value added activities). This is accomplished through the application of techniques and methodologies coming from Lean Thinking approach.
The stabilization phase wants to analyze the process in term of variability and, after an accurate analysis of cause and effect of the determining factors, to implement specific actions for the reduction of output variability. This optimization phase, coming from the methodologies Total Quality and Six Sigma, aims to a more stable process able to generate fewer defects. The integration and implementation of the last two phases produces the methodological approach called Lean Six Sigma.
The next phase “automation”, is the creation of tools, standardized or automated procedures able to ensure a reduction of the commitment of resources required for the audit, execution and maintenance of the processes. The creation of specific tools for data management could be a potential in term of development, business improvement and therefore competitiveness. The final goal is to achieve a process "self-controlled".
The innovation phase is linked to the discovery of talents, made possible through the previous steps, and through the application of advanced methodologies from Lean Thinking, Design For Six Sigma, Value Engineering and from Inventing techniques linked to Marketing and Business strategies. This is 'the more evolved step' for an organization that transforms “continuous” improvement in a progressive innovation over time.
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